Privacy Policy

Packaging Ambassadors("we", "us") respects your privacy. This policy explains what personal information we collect when you use our website or buy from us, how we use it, who we share it with, and the choices you have. We are based in Accra, Ghana.

When you place an order or contact us, we may collect:

• Your name and business name (for wholesale)
• Contact details — phone number and email address
• Delivery and billing address
• Order details and purchase history
• Messages you send us through the contact form or by email

We do not collect or store your full card or mobile-money details — those are handled directly by our payment processor (see below).

• To process, fulfil, and deliver your orders
• To send order confirmations and delivery status updates by email and SMS
• To respond to your enquiries and provide customer support
• To keep records for accounting, and to prevent fraud
• To improve our products and service

We share personal information only with the service providers we rely on to run the store, and only as needed:

• Paystack — to process card and mobile-money payments securely.
• Brevo — to send transactional emails such as order confirmations.
• Our SMS provider — to send order and delivery notifications by text.
• Google Firebase — for secure website hosting and database storage.
• Delivery partners — to deliver your order to you.

We do not sell your personal information to anyone.

Our site uses essential cookies and similar technologies needed to keep the site working — for example, to remember the items in your cart and to keep staff signed in to the admin area. We do not use them to build advertising profiles.

We keep order and customer records for as long as needed to fulfil your order, provide support, and meet our legal, tax, and accounting obligations. When information is no longer needed, we delete or anonymise it.

We take reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No method of transmission over the internet is completely secure, but we work to safeguard your data.

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you notifications. To make a request, contact us using the details below.

Our site and products are intended for businesses and adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

To ask about this policy or exercise your rights, contact:

• Email: hello@packagingambassadors.com
• Phone: +233 XX XXX XXXX
• Address: Accra, Ghana